Refund and Return Policy
Last Updated: 06 OCT 2023
We want you to be completely satisfied with your purchase. If you have any questions or concerns about our refund and return policy, please don't hesitate to contact us at or email: Alli@pillowfi9ht.com
1. Refund Policy
1.1 Eligibility for Refund
We offer refunds for eligible items within [number] days of purchase. To be eligible for a refund, the following conditions must be met:
The item must be in its original condition, unused, and in its original packaging.
Proof of purchase (e.g., order confirmation, receipt) must be provided.
Items that are not eligible for return include [list of non-returnable items, if any].
1.2 Refund Process
To initiate a refund, please follow these steps:
Contact us at our email: Alli@pillowfi9ht.com to request a refund.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Once your request is approved, we will provide you with instructions on how to return the item.
1.3 Refund Methods
Refunds will be issued using the original payment method used for the purchase. Please allow 3-5 business days for the refund to be processed.
2. Return Policy
2.1 Eligibility for Return
We accept returns for eligible items within 5 days of purchase. To be eligible for a return, the following conditions must be met:
The item must be in its original condition, unused, and in its original packaging.
Proof of purchase (e.g., order confirmation, receipt) must be provided.
Items that are not eligible for return include [list of non-returnable items, if any].
2.2 Return Process
To initiate a return, please follow these steps:
Contact us at [Contact Information] to request a return.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Once your request is approved, we will provide you with instructions on how to return the item.
2.3 Return Shipping
You are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during the return process.
3. Exchanges
We do not offer exchanges at this time. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
4. Contact Us
If you have any questions or concerns about our refund and return policy, please contact us at our email: Alli@pillowfi9ht.com