Shipping Policy
Last Updated: 06 OCT 2023
We're delighted to serve you with our unique products. Below, you'll find details about our shipping process and policies.
1. Order Processing Time
1.1 Processing Time
Orders are typically processed within [number] business days. Please note that this does not include weekends or holidays. In some cases, processing may take longer due to high order volumes or unforeseen circumstances. We appreciate your patience and understanding.
2. Shipping Rates and Methods
2.1 Shipping Rates
Shipping rates are calculated based on the weight, dimensions, and destination of the package. Rates will be displayed during the checkout process.
2.2 Shipping Methods
We offer the following shipping methods:
Standard Shipping: Estimated delivery within [number] business days.
Express Shipping: Estimated delivery within [number] business days.
International Shipping: Estimated delivery times may vary depending on the destination.
3. Order Tracking
3.1 Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your package on our website or through the carrier's tracking system.
4. Shipping Restrictions
4.1 International Shipping
We offer international shipping to select countries. Please note that additional customs fees, duties, and taxes may apply and are the responsibility of the recipient. We recommend checking with your local customs office for more information.
4.2 P.O. Boxes and APO/FPO Addresses
We do ship to P.O. boxes and APO/FPO addresses using standard shipping methods.
5. Undeliverable or Returned Packages
5.1 Incorrect Address
If a package is returned to us due to an incorrect or incomplete address provided by the customer, we will contact you to confirm the correct address. Additional shipping charges may apply.
5.2 Unclaimed Packages
If a package is not claimed or picked up from the carrier's facility within the specified time frame, it may be returned to us. In such cases, we will contact you to arrange for reshipment. Additional shipping charges may apply.
6. Lost or Damaged Packages
If you believe your package is lost or has been damaged in transit, please contact us immediately. We will work with the carrier to resolve the issue and, if necessary, initiate a claim.
7. Contact Us
If you have any questions or concerns about our shipping policy, please contact us at our email: Alli@pillowfi9ht.com